How to order Orders can be placed on-line, 24 hours a day, 7 days a week at www.cutetoots.co.uk.
Payment method Payment is by paypal (www.paypal.co.uk). It is not necessary to have a paypal account to pay via this method. You can use the credit or debit card of your choice.
Delivery and dispatch All UK orders are sent free of charge, First class by Royal mail. For delivery outside of the UK, this will be charged at £3.50 per order, regardless of order size and the 'International shipping' button must be clicked to add this charge to your shopping cart or it will not be dispatched. We aim to dispatch orders within 2 working days (Mon-Fri) of receiving your order but will often dispatch sooner than this and may occasionally take longer. We are not liable for any delays once the goods leave our premises.
Returns policy If you are not satisfied with your purchase, you may return the unused item to us in its original packaging and condition within 14 days of receipt for a full refund or exchange of the item (excluding postage and packaging costs to us). You will be responsible for paying the return postage cost, obtaining proof of posting and we also advise that you cover yourself sufficiently should the item go astray in transit. Please contact us by email through our contact sheet to let us know and we will provide you with instructions on returning the item. All items are checked before they are dispatched. However, in the unlikely event that the goods are damaged or faulty, please contact us in writing within 28 days of receipt at email@example.com to let us know. We will arrange a full refund or exchange and provide you with instructions on returning the item. This is all in addition to your statutory rights.
We take your privacy and the security of your personal information extremely seriously and will never share these details with any third parties. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). You can check the information that we hold about you by emailing us. We have a record of your name and address as well as email address and phone number. These details are needed to despatch orders to you and contact you about your order. If you find any inaccuracies we will delete or correct it promptly. We will not bombard your inbox with endless emails but only email you our monthly newsletter containing news on new products and any special offers. You can unsubscribe from our newsletter email list any time by clicking unsubscribe on the newsletter or email us through our contact page here.
We guarantee that you will be able to shop with complete confidence. Your card details are encrypted and dealt with by Paypal and are not accessible by anyone at CuteToots. You will receive an email receipt from Paypal and email confirmation from us of your order. Please add firstname.lastname@example.org to your safe list otherwise our emails may be automatically placed into your junk folder by some spam filters.
All products are individual and handmade so although we make every effort to ensure that our photography and product descriptions are accurate, by their very nature slight variations in colour, pattern and size of goods should be expected.
If you need any help and cannot find the answers here, please do not hesitate to contact us by email through our contact sheet or by phoning us on 07986 702078 and leaving a message.
CuteToots is the trading name of EW Kelly Ltd, registered company number SC239624. Our registered office address is 28 Kirk Street, Edinburgh, EH6 5EZ. Our phone number is 07986 702078.
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